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Why has my online ID verification failed?

We do not know the exact reason for the failure of the electronic verification of your identity. We use the services of a third-party verification provider who is one of the biggest in the industry. A certain percentage of electronic ID verification queries, that we conduct, fail. This happens even though the client provides valid data, as per the Government-issued documents such as her Drivers Licence. In such an instance, we ask the client for a certified copy of her identity document.

For details on the nature of the identity document that we request, please refer our Certifying the Identification Document webpage.