View the entire Frequently Asked Questions (FAQs)
What is the mode of communication with your clients?
The mode of communication with our clients regarding information about — our service, personal financial advice, general financial advice, account-related tasks and technical help — is through our website, mobile apps and emails.
If an issue requires us to speak with the client, we are happy to interact over the phone.
We have built intuitive, online interactive interfaces with multiple guidance notes and information snippets. These interfaces, along with the FAQ section and provided documents, aim to inform our digitally-fluent clients.
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