Frequently Asked Questions (FAQs)
General questions
General questions
- How much should I invest through QuietGrowth?
- What will happen to my investments if QuietGrowth is acquired by another firm, or ceases to conduct business?
- Can the money I transferred, before you invest that money in securities, be used by you for your own purposes discreetly?
- What are the terms that are used commonly to describe your service?
- Who owns QuietGrowth?
- When was QuietGrowth established?
- Do you provide the micro-investing service?
- What is 'Navigate money'?
- What is QuietGrowth's mission?
- What is the mode of communication with your clients?
Pricing
Pricing
- What is the fee charged by QuietGrowth for its service?
- Is the QuietGrowth fee tax deductible?
- How are QuietGrowth fees calculated?
- When does QuietGrowth charge its fee?
- Do I earn interest on the cash in my cash account?
- What will stop me from investing $50,000 with you, and then replicate the trades for my remaining $250,000 portfolio at a broker?
- What are the details of the QuietGrowth Invite Program?
- Do I have to manually pay the ETF provider the underlying fund fee?
- Do you charge for the new Statement of Advice that is generated as per my changed Personal Circumstances?
- Does a client of QuietGrowth has to pay trading fees separately to the brokerage firm?
- Does a client of QuietGrowth has to pay custodial fees separately?
- Does a client of QuietGrowth has to pay fees separately to Bespoke Portfolio?
- Will I be charged exit fees if I close my QuietGrowth account?
- Do you receive any compensation from ETF issuers for selecting their ETFs in your portfolios?
Questionnaire to determine risk tolerance score
Questionnaire to determine risk tolerance score
Your Investment Plan
Your Investment Plan
- Where can I access my investment plan?
- What is the purpose of Statement of Advice (SOA)?
- Do you factor in my outside investments, such as existing ownership of certain stocks and bonds, when you create my QuietGrowth portfolio?
- Can I replace any of the ETFs in the QuietGrowth Portfolios with own choices?
- Do you invest my deposits all at once, or you do dollar cost averaging?
- Will QuietGrowth hold my individual stocks or bonds in addition to the QuietGrowth Portfolio it suggests?
- What is the time frame you refer to when you suggest to invest for the long term?
- When will my first portfolio have exposure to all the asset classes mentioned in my investment plan?
- When do you rebalance my portfolios?
- Do you rebalance a portfolio whose value is less than $10,000?
- Do you rebalance a portfolio that is not a fully-diversified portfolio?
- Can I choose what to do with the dividends that get paid out? What are my options with dividends?
- Do you offer a distribution reinvestment plan?
- How can I invest my superannuation through QuietGrowth?
- Can I use a QuietGrowth portfolio as the core of my core-satellite approach of investing?
- Do you buy or sell fractional shares?
- Can I change the risk score of a portfolio?
- What will be the risk score of my portfolio when you create it?
Portfolio construction
Portfolio construction
- Why do you have ETFs only (apart from a nominal amount of cash) and no other financial instruments in your portfolios?
- Why do you use ETFs in your portfolio instead of individual stocks and bonds?
- Why do all your portfolios have the same ETFs?
- How do you select the ETFs in your portfolios?
- Is a QuietGrowth portfolio a 'fund of funds'?
- Why the target mix of asset classes in my portfolio is constant irrespective of how much I invest and the frequency I invest?
- Do you offer a balanced portfolio?
- Can I do socially responsible investing through QuietGrowth?
- Can I do thematic investing or sector-investing through QuietGrowth Portfolios?
- Do you use your own investment products in QuietGrowth portfolios?
- Why have you chosen an unhedged security instead of hedged security for the Natural Resources asset class?
- Do you include leveraged securities in QuietGrowth Portfolios?
- Do you include target-date funds in QuietGrowth Portfolios?
- Do you include hedge funds in QuietGrowth Portfolios?
- Do you include private equity funds in QuietGrowth Portfolios?
- Do you include cryptocurrencies in QuietGrowth Portfolios?
- Do you offer direct indexing?
- Can I modify my QuietGrowth portfolio as per my religious preferences?
- Who constructs your portfolios — humans, algorithms or artificial intelligence?
Your account
Your account
- Where is my money held?
- Where are my securities held?
- Is there a need for me to login to my brokerage account that you would create when my QuietGrowth account is created?
- Is there a need for me to contact directly the support team at the brokerage firm, during or after my brokerage account creation process?
- Who should I contact if I have any account-related question, problem or suggestion?
- Can I execute the buy and sell trades myself for the money I deposit in QuietGrowth portfolios?
- Why am I not able to execute buy or sell trades myself after I login to my brokerage account?
- Can I change the account type of my QuietGrowth account - from individual to joint, or from joint to individual?
- My current residential address has changed. How can I change the address in my account details?
- While I close my QuietGrowth account, can I retain the brokerage account?
- If I pass away, what happens to my individual account at QuietGrowth?
Creating an account
Creating an account
- Can I open multiple accounts with QuietGrowth?
- Why has my online ID verification failed?
- When do you ask for a certified copy of my identification document?
- How can I certify a copy of my identification document?
- Do you conduct online ID verification of all clients?
- You requested a certified copy of my identification document. Can I send you my 100 point check document instead?
- What are the documents you provide to me before my account is created?
- Why is a brokerage account created when my QuietGrowth account is created?
- I already have an individual HIN. Can I use it for my QuietGrowth account?
- Can I use my existing broker account instead of you creating a new one?
- Can I use my existing cash account instead of you creating a new one?
- Is it mandatory to submit the W-8BEN or W-8BEN-E form?
- What is the relevance of W-8BEN or W-8BEN-E forms?
- Apart from the W-8BEN or W-8BEN-E form, do I need to consider anything else regarding US taxation rules?
Creating an account — SMSF and Trust account types
Residents of other countries
Residents of other countries
- I am an Australian citizen who is not a resident of Australia. Can I open an account?
- I am not a citizen nor a resident of Australia. I live outside of Australia. Can I open an account?
- Can a US citizen who is not a US resident open an account with QuietGrowth?
- Can US residents open an account with QuietGrowth?
- I am a US citizen who is not a US resident. Is it required of me to submit the W-9 form?
- Can a resident of any country open an account with QuietGrowth?
- How do you conduct ID verification of clients residing outside Australia?
- I do not have a bank account in Australia. Can I transfer money from my bank account outside Australia?
- I have now become a resident of a country other than Australia. Should I inform you?
Performance
Performance
Adding funds
Adding funds
- What is the minimum amount required to be deposited initially in a QuietGrowth portfolio?
- How do I deposit money for investment through QuietGrowth?
- May I transfer my existing securities portfolio to my QuietGrowth account?
- How do you determine the cash component in my portfolios?
- Is there a minimum amount that I should deposit as a top-up before you invest the cash in the portfolio in the market?
- Can I make automatic monthly contributions to QuietGrowth?
- If my portfolio loses its value and falls below the minimum amount required to invest initially, do I need to deposit more cash?
- Is there any minimum amount for subsequent deposits, after the minimum initial deposit?
- Do I have to wait for any periodic trading cycle, such as quarterly trading cycle, for you to invest the cash that I deposit?
- Do I need to inform QuietGrowth before I add funds, or can I directly transfer the amount without informing?
- What to do if the character limit of the reference message allowed by my bank is too low?
- What do you mean by a 'fully-diversified portfolio'?
- What is the difference between depositing money, depositing funds, transferring funds, and contribution to QuietGrowth from the bank account of the client?
- I live outside Australia. Do you accept a remittance through a Money Changer?
Multiple portfolios
Multiple portfolios
- Can I invest in multiple portfolios?
- Do you provide goals-based investing?
- When will my second or subsequent portfolios have exposure to all the asset classes mentioned in my investment plan?
- Can I merge one portfolio into another portfolio?
- My investment goal for a portfolio got cancelled. What are my options for the portfolio now?
- Can I delete a portfolio before I would have gone ahead to invest in it?
Taxes
Taxes
Annual Review
Annual Review
Administration-only
Administration-only
QuietGrowth Kids
QuietGrowth Kids
Withdrawals
Withdrawals
- What is the withdrawal process?
- How much can I withdraw?
- Can I transfer-out securities to my other broker account at the time of account closure?
- How does QuietGrowth choose which ETFs to sell when I place a withdraw request?
- Is there a lock in period?
- Can I log in to my cash account and withdraw cash without informing you?
- Can I retain my cash account while closing my QuietGrowth account?
Account reopen
Account reopen
Security
Security
- Does QuietGrowth provide fingerprint security?
- Does QuietGrowth provide two-factor authentication?
- I have set up fingerprint security as well as two-factor authentication for my QuietGrowth mobile app. Will both of them work simultaneously?
- Where are the servers located?
- What components of client data does the brokerage firm has access to?
- What components of client data does the cash account provider has access to?
- Do you sell my data?
- Will you delete my data after I close my account?
Structure of QuietGrowth MDA
Structure of QuietGrowth MDA
- Through what structure does QuietGrowth offer its service to me?
- Do you provide financial advice or investment advice?
- Do you provide general financial advice or personal financial advice?
- Is the financial advice that you provide separate from your MDA service?
- Why QuietGrowth does not have its own Product Disclosure Statement (PDS)?
- Is QuietGrowth a financial adviser?
- Is QuietGrowth an online discretionary investment manager (ODIM)?
- Is QuietGrowth a do-it-yourself (DIY) service or a do-it-for-me (DIFM) service?
- Is QuietGrowth a digital-only roboadviser or a hybrid roboadviser?
- Is QuietGrowth an independent robo adviser?
- Is QuietGrowth a standalone robo adviser?
- What are the advantages of Managed Discretionary Account (MDA) structure through which you offer your service?
- Is my QuietGrowth account a managed account or a managed fund?
- Do each of my QuietGrowth portfolios constitute separate instances of Managed Discretionary Accounts?
- Can I invest in QuietGrowth portfolios directly without signing the Managed Discretionary Account contract?
- Is my QuietGrowth account a Separately Managed Account (SMA)?
- Is my QuietGrowth account a managed fund?
- Are the QuietGrowth portfolios available anywhere else such as WRAP or SMA platforms?
- Is there a HIN for my investments in securities?
- Do you earn commissions from product issuers?