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Why has my online ID verification failed?
We do not know the exact reason for the failure of the electronic verification of your identity. We use the services of a third-party verification provider who is one of the biggest in the industry. A certain percentage of electronic ID verification queries that we conduct, fail. This failure happens even though the client provides data precisely as shown in a Government-issued document such as her Drivers Licence. In such an instance, we ask the client for a certified copy of her identity document.
Refer our Certifying the Identification Document page for details on the nature of the identity document that we request.